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We have an MICS with a Flash mail.

Need an option to go to an external number, choosing an individual line works, using a line pool doesn't.

All lines in Line Pool A, Access Codes - Line Pool A = 9. All sets and voicemail ports Line Pool A = Y.

Thought I read somewhere that line pools don't work, must be a destination code and route.

Anyone know the deal?
You should use destination code and route.
In voice mail Line pool starts at 1 and not A

Line Pool A = Pool 1
Line Pool B = Pool 2
and so on

CCR/Path X/Transf/Ext/Pool 1/xxx-xxxx

If voice mail allows for route instead of pool then build a route.
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