Using 824/TVA50. COS, CID Callback is "Yes".

While listening to the message, pressing "4" does nothing. Yes, there is CID info recorded w/message - it's played at the end of the message. Is there something else that needs to be set up, or am I missing something?

TIA

David

You must enable CID callback in COs.

Also in System Parameters- Parameters
you must set up CID tables to tell system what is a local call and LD and 7 or 10 digit dialing.

The 824 is already set up for CID callback - COs and Local/LD. It works from CID-C call log (scroll to the number, pick up CO, press CID-C again), just not from the TVA.

are your voicemail ports on the 824 set to dialout

I'm talking about the TVA.
Also Look at SNC's comment.
You have to tell the VM by mailbox COS to use the callback.

Yes.

I'm only using one COS (#1). COS1 is has CID Callback set to Yes. All mailboxes are set to COS1.

thanks,

David

Welcome to my nightmare
I spent many hours trying to implement this feature. There are several places to do call setup (ie dial 9 HERE) and with all of them set finally did get it to work (somewhat). I have "envelope" info turned off for my mailbox. I know that while listening to my message, if I press 2 and then 3, I can then press 4 to do a callback. This works from INSIDE all of the time. My frustration is that when I call INTO the VM from the OUTSIDE it also works, but when the VM calls ME on my cellphone, everything works up to the point when I push "4". The system does a hookflash (hanging up on me) and then locks the port for several minutes, which makes this feature worthless in my application. If you (or anyone else) can get this particlar part of the feature working, I would greatly appreciate you letting me know how you did it.

-Joe

use www.talkingcallerid.com works great will send all calls to email for callback info

Which key do you press to "call back" when viewing the email...

Will try the callout problem.
That needs fixin.