At one location I've had this same problem happen twice recently.
It's A.A. answer, person dials the desired extension number, but all calls to that extension go right to the mailbox and don't ring the phone.
This has happened at two extensions. Both times I had the customer do an ext. data clear to clear any forwarding, and I also checked if All calls transfer to mailbox was enabled, it wasn't.
Both times I had to delete and re-create the mailbox to solve the problem.
Has anyone seen this before or know of anything I'm missing?
Thanks...
have you checked the intercept route for those exts in the tda you no longer have to fwd b/na to
get the follow on id to work?
94, what kind of sets are on these extensions?
Any chance they had the DND set?
If it happens again I would monitor the TVA to see why. This should tell you if the TVA is sending the call and getting a reply from the TDA or if it's just going right into the mailbox which will tell you where the problem is, either in the TDA or the TVA.
MrG
This is a tda100 version 2 so, I dont think version 2 has the intercept option, I may be wrong.
They are using 7633 sets, DND wasn't on either, atleast that's what they told me, I wasn't on site.
Thanks...
The only time i saw that happen was when the extension was on fwd to mobile but did not have Permission in cos, so it sent it straght to mailbox.
is option in the A/A sending the call to an extension or a group?
if a group then check max no: of busy extention setting.also check that the group has members.
peter (
www.novacomms.net)
Out of A.A. the caller dials the extension directly, in this case 113.
Since I wasn't on site and could only have the customer press buttons for me it's hard to tell what exactly was going on.
I know for a fact that we did an extension data clear because after she did intercom *790, the LCD read "ext data clear", and that should have cleared any forwarding.
Check your "all calls transfer to mailbox" setting in the TVA.
In user settings in the mailbox the user can turn off AA, and calls will go to mailbox.
Enter Mailbox 415 sends AA callers and even #8 callers to Mailbox. 417 reverts to normal AA operation.
Make sure that call blocking isn't enabled. I've had lots of customers over the years call the complaint of calls not going to their phone, but straight to the mailbox. Check the box and call blocking is on. I've never figured out how they "inadvertently" activate it.
Thanks for the good info guys, if it happens again I'll check all of this...