OK, here's the scenario: I have a Custom Service Greeting (CS1) That's the main greating and tells caller press 1 for Person A, press 2 for Person B, etc. So the caller presses 2 and it tells them "Transfering you to Person B" Please wait a moment"
Person B's extension rings about 3-4 times before going to their Voicemail. Is there a way to reduce the amount of tries (rings) before it goes to their voicemail? I can't seem to find the paramater. As the caller only hears silence during this period where it's ringing that persons extension.

There is .Which phone system do we have the
TVA connected to?

under system parameters there is a system no answer timer for all mailboxes.
under mailbox setup there is a setting to change this from system timer to 10 - 60 seconds for any individual mailbox.