I have a customer using a KX-T7731 telephone who is getting static shocks on her chin when she answers the phone. Besides being an unpleasant experience for her she is ruining the telephone. I've ran into this before but never that it took the phone out. After this happens the phone has very low talk volume and it is not the handset. Any suggestions would be appreciated. Thanks

Put two teaspoons of liquid fabric softener into a spray bottle filled with warm water. Spray the entire carpeted area around her desk with the mixture and have her repeat this every few weeks. Also, try to encourage her to wear shoes that do not have leather soles. Just the mere shuffling of feet while sitting still is enough to build up a static charge.

I know it sounds like a joke, but this is a common problem with very few easy answers.

They also make anti static sprays for carpets. Or have her get a humidifier.

Thanks for the quick reply. I will run your suggestions past them again.

wi phoneman

I had this happen with a Mitel 3000 system. The static discharge knocked out all the phones on the expansion module. They haven't had a problem since they have run a humidifier during the heating season.