Hello,

I've been searching the manual but not sure what it's even called to reset it.

Essentially, when someone calls our office and gets the directory. They can enter the first three of an employee's last name and it get's his extension, but there is an announced name of a previous employee.

How do you change it? I'm sure it's in the manuals but I cannot find it.

Access the mailbox, press 3 press 3 record new mailbox owners name.

Ok, I'll give it a shot.

You'll find what you need in the TVA 50 Subscribers Manual. Page 10-13, sections 2.3 thru 2.5.

The TVA series can be set to look at both first and last names.
Also as with any VM with multiple Greetings per mailbox, be sure to check the Busy and After Hours greetings when users change. This will also confuse callers.
It's usually easier as an Admin to delete the mailbox and make a new one Via 999 and record the name yourself, then all is ready with no fuss. Be sure to put in both names if first and last is on.