Call Forward Queuing Extension to Mailbox - 02/04/10 11:09 PM
Hi,
Every now and then, I get the opportunity to setup call queuing for my micro business clients.
How do I get a One Extension ICD Group to divert calls to its Mailbox ?
I have 2 receptionists handling separate group of doctors. Each reception has been setup as a one man queue agent. But today one of the receptionist didnt show up, and her calls needed to go directly to voicemail.
How do I get this in on a button programming easily?
I tried Group forward to VM, but it goes to the AA greeting. Tried Group Forward to the member extension but it rings the extension before going to VM.
I dont want the ICD group mailbox here. ONLY the Extension Mailbox should take messages. Want to leave it easy for the receptionist.
Any help would be great.
Every now and then, I get the opportunity to setup call queuing for my micro business clients.
How do I get a One Extension ICD Group to divert calls to its Mailbox ?
I have 2 receptionists handling separate group of doctors. Each reception has been setup as a one man queue agent. But today one of the receptionist didnt show up, and her calls needed to go directly to voicemail.
How do I get this in on a button programming easily?
I tried Group forward to VM, but it goes to the AA greeting. Tried Group Forward to the member extension but it rings the extension before going to VM.
I dont want the ICD group mailbox here. ONLY the Extension Mailbox should take messages. Want to leave it easy for the receptionist.
Any help would be great.