I have a KX-TA824 firmware version 3.0.5 and a new KX-TVA50 and I am trying to set it up with APT integration. When I click APT in the program the lines set for VM1 go busy. When I try the quick setup via the TVA software it will not connect.

Any Ideas what the problem could be?

Is VM set for APT?

Yes. I set the 824 first and as soon as select apt in the 824 the lines go busy. TVA50 not even hooked up to it yet.

Busy or Out of Service?

Which ports are you using.

Busy. Port 7 & 8 extension 107 & 108

Set VM for apt then plug in. light should go green.

I have a flexible button set up for the voice mail line. As soon as I hit the apply for apt the line lights up and is busy. Nothing is plugged into the port. When I connect the jack to the VM system nothing happens still busy.

Is the TVA set for KXT624/824 and In integration to APT?
Wont work otherwise.

yes it is. but it will not connect. Funny thing is if I set it to inband everything works fine.

If you set what to inband. THe 824, the TVA, both

Let's start this over. The 824 and any digital systems will show busy when there is no connection to a digital/apt vm port. It's supposed to, but we never know it because it never has a DSS button.

So, the problem must be in the system parameters of the TVA. You did select System Parameters Parameters PBX integration PBX Environment and make it a 624/824 with APT?

Then plug it in. I can't think of a reason that the 824 won't always be the correct integration since it's above 2.0 and clearly above the last 624.

Carl

You transfer call sto the VM via a VMTransfer button. We reserver 3 buttons, VM XFR, 2W record, and 2w transfer. IIRC it's the 9x codes.

Ok Here is what I have done. Set 824 to APT with VM1 APT Port 1 for jack 7 & 8 and VM2 apt port 2 to jacks 15 & 16
connected jacks 1,2,3,4 on TV50 to jacks 7,8 & 15,16
Set TV50 for 824 with apt in quick setup.

when i run the quick setup i get the following error.
"Error receiving extension and first name"

Do I have to do the quick set up or can I do it manually.

What would cause the error?

Thanks so much for the help

You need to run each port of the VPS to its own jack in the KSU. That means port 1&2 of the TVA go to jack 7&8 of the 824. You cannot split pairs. While admittedly I haven't read this thread in its entirety, I'm almost positive that's your problem.

Like I told you on the other forum....
Although it has physical capacity for more, the TVA50 only supports a maximum of 2 APITS ports. The only way you can use more than 2 is with DPITS (not an option with the 824) or inband. Whether inband would even work for more than 2 ports I don't know. Only time I've tried inband with more is with a TVA on a non-Panasonic KSU.

Sorry I wrote it wrong. I have port 1 in the VMS going to jack 7 and port 2 going to jack 8.

I disconnected ports 3 and 4 from the 824 and reset the system to default and no luck still busy.

what type of card is in second slot in the tva

Panasonic KX-TVA502 2-Port Expansion Module

The TVA 50 supports 4 APT ports, 6 DPIT, and 6 Inband.
You say it works with inband. If working with inband then it is programmed that way.
If both are set for apt it would work, unless 1 of the units is bad.
You need to contact where you bought the equipment from or call in a qualified tech to check system out.

using 4 conductor line cords?
install manual 1,2,2 connection diagram.