Customer bought new KX-TA824.
not all calls are being logged in caller ID log.
Is there somewhere in laptop programming that I can set system to log all calls at all phones.
System is setup 3 lines x 4 extensions.

Seems answered calls do not get logged.
Thank you

you have to put call log buttons on all phones that need.
There is Personal and Common buttons. I believe phone must ring to log common calls.

we put common buttons on all phones
seems answered calls do not get logged

Look in manual, Operating /Call Log. you can set to auto log answered calls, they show as old calls.

3. Caller-ID log options. There are two call log options; Personal caller ID log and common caller ID log. Personal caller ID log stores calls that are answered by the extension or direct CO calls to the extension. Common caller ID log stores all calls coming into the system; answered or not answered.
Notes: Caller ID log priority name, number IF caller ID name is selected, caller ID name will displays first. IF caller ID number is selected, caller ID number will display first.
Common area call log check Grant extension permission to access caller ID stored in common log.
Call Log answered calls Select BOTH to log both answered and unanswered calls.
4. Program caller ID indication and selection key on each extension To retrieve caller ID information, both caller ID indication/selection keys must be programmed. Caller ID indication/selection personal – retrieves personal caller ID log. Caller ID indication/selection common – retrieves common caller ID log.
Caller ID indication key: Manually log caller ID or retrieve existing caller ID log. Caller ID selection key: scroll caller ID log information on each log entry (name, number and date & time)
Note:
Caller ID indication key lights on un-retrieved NEW caller ID log only. IF the caller ID log has been retrieved previously or caller ID has been logged from previous calls, caller ID indication key will not light.
You may toggle the standby display on PT phones by pressing the * key (date, time and extension number & name)

brokeda I have done all that with the exception of logging for answered calls.
Can I program what I need from the set?
in other words without a laptop can I access the "both" prompt?
Thanks

You could on the 624. I think 824 you need console, all I use.
Also set 300th call to rollover, that way you don't have to delete.

Any solution here, because I have the same problem.
I receive caller ID on incoming calls in the display area
Common Area Call Log Check is checked for all extensions
Call Log Answered Call says Both for all extensions
201st Call log in Common Area - Overwrite
21st Call Log in Personal Area - Overwrite
Caller ID Log Priority - Name
SLT Caller ID is not checked for any phone
CO Line Settings - Caller ID and Call Waiting Caller ID checked for all CO
Key programmed on left side of all KX-T7731 phones CID-C Selection and when pressed the screen always says OLD:000 NEW:000

This. Miss any step and it wont work.