I've got 4 ICD Groups that callers select from after being played an OGM that each in turn send to their own queueing time table. Each ICD Group has a default mailbox configured and when hitting 'Overflow' Sequence in their queue tables correctly transfer to these mailboxes. However during the queue sequence I would like to give callers the ability to 'Press 1 to leave a message' so during the OGM playback I've included a selection to be used when pressing '1'. 500 does not cause the call to be transferred to the same mailbox, instead I hear 'Please enter your mailbox number', as if I'd dialed from a station (or group) with no configured mailbox. Has anyone run into this issue and if so how best to resolve it?
I should add that I also need to jump from the OGM playback in queue to another OGM prior to transferring to the mailbox but I'd think that that should work if the first transfer from OGM queue message would correctly go to the UM mailbox that is configured on the ICD Group.
Call to DID (main number) -> OGM 1 (menu level 1) -> ICD Group 601 -> Queue -> Overflow
Call is sent to mailbox configured on 601
Call to DID (main number) -> OGM 1 (menu level 1) -> ICD Group 601 -> Queue -> 1 Dialed during OGM in Queue Sequence
Call is sent to 500 as configured in OGM but without mailbox sent so system prompts for mailbox number.
Thank you,
Sean
Your setup sounds correct, your vm ports could be setup as voicemail box and the option 500 is not getting the group number sent.
If you have an extension with no mailbox setup, and diverted to 500 does it give you the same recording?
Do a trace on the ports to see what is sent. You could try a virtual number diverted to 500, this will send as the virtual number but the voicemail system should send it to the original destination which in your example is 601.
Thank you! I had not thought to do a trace on the um ports. Nor did I try an extension with no mailbox. I will do both today.
What do you mean by virtual number? I may be being dense, do you mean a PS with no mailbox?
Yes, a ps, but it may need a mailbox but it should drop it in the 601 mailbox. But so should the 500
OK I still need to trace port activity however I've discovered the following: When fwd to 500 from an OGM playing in the Queue, the call is sent to the correct mailbox. When fwd to another OGM from the OGM playing in Queue, then fwd to 500 the ICD Group number is not used and the call hits the UM resulting in "Please enter a mailbox".
To attempt to work around this I created a new PS, set the mailbox to be same as the ICD Group in question, set all Overflow and No answer to 500 and set the 2nd OGM 'Dial-1' to this extension. I get the "Please enter a mailbox". I can't help but think I'm leaving something out of that process but it looks just like another PS I've got configured for another one-off message / xfer to mailbox. I'll perform that trace and post back.
Here is a copy of the Trace. First call is transfered during Queue playback of OGM to 500. Second call is transfered during Queue playback of OGM to another OGM, then to PS 497 (with mbx set to 604). I see "Custom Service 2" being triggered but I don't recall why this occurs in this situation.
UM Extn. Date Time Value
String
01 MAR-04-22 05:31:51PM [00] Set Primary Language( Language 1 ).
01 MAR-04-22 05:31:51PM [00] ***** IFRM Information - Start - *****
01 MAR-04-22 05:31:51PM [00] Incoming Class:0x08
01 MAR-04-22 05:31:51PM [00] -> FWD ALL(OUTSIDE)
01 MAR-04-22 05:31:51PM [00] TrunkNo:0x1
01 MAR-04-22 05:31:51PM [00] byRoutDt:0xff
01 MAR-04-22 05:31:51PM [00] Caller Ext:0xffffffff
01 MAR-04-22 05:31:51PM [00] Forwarded Ext:0x604fffff
01 MAR-04-22 05:31:51PM [00] byDnMode:0xff
01 MAR-04-22 05:31:51PM [00] ***** IFRM Information - End - *****
01 MAR-04-22 05:31:52PM [00] Mailbox Hit!(PITS-IC-SKIP)
01 MAR-04-22 05:31:52PM [00] CID Received
01 MAR-04-22 05:31:52PM [00] Automatic Login or Mbx Rec Start(vps-main)
01 MAR-04-22 05:31:52PM [00] Incoming Class:0x08
01 MAR-04-22 05:31:52PM [00] TrunkNo:1
Caller ID No Caller ID Name
01 MAR-04-22 05:31:52PM 15555551212
String
01 MAR-04-22 05:31:52PM [00] RECIEVED CALLER ID.
01 MAR-04-22 05:31:52PM [00] No DID.
01 MAR-04-22 05:31:52PM [00] ------------------------------------------------
01 MAR-04-22 05:31:52PM [00] - NS1000 Ver.1.0 UM Version: 0.1.0 -
01 MAR-04-22 05:31:52PM [00] V.P.S. Application Start!
01 MAR-04-22 05:31:52PM [00] ------------------------------------------------
01 MAR-04-22 05:31:52PM [00] vol_set_default - cif_put_ackwait lRet=0
01 MAR-04-22 05:31:53PM [00] --- Voice Mail Service ---
01 MAR-04-22 05:31:53PM [00] NonSub Svc
01 MAR-04-22 05:31:53PM [00] NonSub Mbx:604 Rec
01 MAR-04-22 05:31:53PM [00] Non_Subscriber MbxNo = 0x000c
Guidance Value
01 MAR-04-22 05:31:53PM (0432)Mailbox
(0666)SIX
(1246)ZERO
(0352)FOUR
String
01 MAR-04-22 05:31:53PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:31:54PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:31:55PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:31:56PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:31:57PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:31:57PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:31:57PM [00] PCS - No DTMF Input (Key 9 mode)
01 MAR-04-22 05:31:57PM [00] -- Start recording (MsgID:0x0080) --
Guidance Value
01 MAR-04-22 05:31:57PM (0596)Please leave a message at the tone
String
01 MAR-04-22 05:31:59PM [00] vply_play_exe - CPR event!
Guidance Value
01 MAR-04-22 05:31:59PM (0966)To end recording, hang up or press 1 for more features
(1026)To pause and restart recording, press 2
String
01 MAR-04-22 05:32:02PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:32:02PM [00] Detect on-hook
01 MAR-04-22 05:32:02PM [00] Message accept start.
01 MAR-04-22 05:32:02PM [00] Message type missmatch!
01 MAR-04-22 05:32:02PM [00] Into msg-not-accept.
01 MAR-04-22 05:32:02PM [00] Thank you
Guidance Value
01 MAR-04-22 05:32:02PM (0733)Thank you for calling
String
01 MAR-04-22 05:32:04PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:35:05PM [00] Set Primary Language( Language 1 ).
01 MAR-04-22 05:35:05PM [00] ***** IFRM Information - Start - *****
01 MAR-04-22 05:35:05PM [00] Incoming Class:0x06
01 MAR-04-22 05:35:05PM [00] -> FWD BUSY(OUTSIDE)
01 MAR-04-22 05:35:05PM [00] TrunkNo:0x1
01 MAR-04-22 05:35:05PM [00] byRoutDt:0xff
01 MAR-04-22 05:35:05PM [00] Caller Ext:0xffffffff
01 MAR-04-22 05:35:05PM [00] Forwarded Ext:0x497fffff
01 MAR-04-22 05:35:05PM [00] byDnMode:0xff
01 MAR-04-22 05:35:05PM [00] ***** IFRM Information - End - *****
01 MAR-04-22 05:35:05PM [00] CID Received
01 MAR-04-22 05:35:05PM [00] Incoming Class:0x06
01 MAR-04-22 05:35:05PM [00] TrunkNo:1
Caller ID No Caller ID Name
01 MAR-04-22 05:35:05PM 15555551212
String
01 MAR-04-22 05:35:05PM [00] RECIEVED CALLER ID.
01 MAR-04-22 05:35:05PM [00] No DID.
01 MAR-04-22 05:35:05PM [00] ------------------------------------------------
01 MAR-04-22 05:35:05PM [00] - NS1000 Ver.1.0 UM Version: 0.1.0 -
01 MAR-04-22 05:35:05PM [00] V.P.S. Application Start!
01 MAR-04-22 05:35:05PM [00] ------------------------------------------------
01 MAR-04-22 05:35:05PM [00] vol_set_default - cif_put_ackwait lRet=0
01 MAR-04-22 05:35:06PM [00] Set Primary Language( Language 1 ).
01 MAR-04-22 05:35:06PM [00] --- Custom Service ---
01 MAR-04-22 05:35:06PM [00] ***** Custom No.2. *****
01 MAR-04-22 05:35:06PM [00] Set Primary Language( Language 1 ).
01 MAR-04-22 05:35:06PM [00] -- Menu & Transfer --
Guidance Value
01 MAR-04-22 05:35:06PM (0593)Please enter your party's mailbox number
(0974)To enter by name, press the pound sign and 1
String
01 MAR-04-22 05:35:09PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:35:13PM [00] vply_play_exe - CPR event!
01 MAR-04-22 05:35:13PM [00] Detect on-hook
01 MAR-04-22 05:35:13PM [00] Thank you
Guidance Value
01 MAR-04-22 05:35:13PM (0733)Thank you for calling
String
01 MAR-04-22 05:35:15PM [00] vply_play_exe - CPR event!
Custom service 2 is what your ports are set to if it receives call directly to voicemail system or if an extension transferred to voicemail and doesn’t have a voicemail box
I don’t understand transferring to second ogm, if the option 1 is not set in the same queue as the icd group then it will go to custom service
Hey DNA:
Did you get this to work yet?
The voice mail is most likely getting the follow-on ID of the outgoing message extension, by default 5XX. Try setting up a mailbox with the same number as the outgoing message, put a simple greeting in it to verify that's the case.
Let us know if I am right. There are a few work arounds to get the message put in the same mailbox as the overflow box.
Edward