Hi. I'm Richard and I use Excel...
Works good for all my Avaya 74xx, 84xx, and 64xx phones. As an on-site tech I had the time available. Created templates and keep every users desi on file. I like the flexibility it offers. If there is a change I just email the user a new version, then they have a little arts n crafts project.
I will agree though on something like a Partner.
Richard
