atcomsystems.ca/forum Forums Active Threads

Re: 8.1 loud bell on incoming call ffej010 7 hours ago

What kind of bell? Can you just bridge the incoming line to the bell and the IPO? Or is there more than one line involved?

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Re: NEC announcement paulw 8 hours ago

Is this all on premises systems or just what were known as KTS systems??

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Other Telephones & Systems

Re: IPO Ip phone install Touch Tone Tommy Yesterday at 09:59 PM

Try just # for the password, it should let you get to the next step

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Re: Cancel forwarding on ISDN 8510T Toner Yesterday at 08:33 PM

Thanks for the update! Sorry nobody here had intel for you...

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IP Office R12 Announced Toner Yesterday at 03:31 PM

Some information is available here: https://ipofficeassistance.com/ip-office-release-12/

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Request a Telephone Technician

Re: AA wont answer SIP Trunk anymore SamsungCat Yesterday at 02:31 PM

It may be the number of digits you have the number down as in the ddi table, it will need to be the whole number including the area code for it to be routed correctly.

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Quote Request for Asheville, NC Toner 04/25/24 09:43 PM

We have a contact looking for a quote on a system with ~200 phones. Does anyone here service the area?

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Toshiba Telephones & Systems

Re: Accessing Strategy IVP8R2 - Alternatives to Dial-Up? James D. 04/24/24 09:50 PM

Thank you for the clarification, Carl.
On a slightly different note, is there an expansion available for the DK424/DK424i that would add Ethernet port connectivity to the system?

7 246 Read More

Re: SL2100 Transfer dans 04/24/24 12:03 PM

You need to look at program 24-09, sounds like it's not set for some or all extensions. The reason AA transferred your call to the user's mailbox on no answer is because of transfer recall, (AA being the extension transferring the call.)

There is no reason for anyone to wait for ring back to complete transferring calls. If there is a DSS key, while on the call press the DSS key and hang up. If no DSS key press the transfer key, dial extension, hang up. To transfer directly to the user voicemail, follow the same procedure but press 8 on the keypad afterwards and hang up, (8 has the letter V for voicemail)

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1A2 and Comkey Telephones & Systems

Re: Partner Endeavor dexman 04/21/24 03:09 AM

https://www.telephonesalesandsupplies.com/avaya-partner-ii-plus-endeavor-pack

The display looks like it would have been the right size for a 6 button phone.

12 642 Read More

Re: WE 118A Ring Generator Circuit and components Greg Ercolano 04/20/24 06:13 PM

Following up on this thread, I did just now find a circa 1961 "Bell System Record" document that describes the circuit of a 107-b frequency generator that describes generating 20cps ringing from 115 VAC/60Hz.

Skip to page 23 in this document:
https://telecomarchive.s3.us-east-2.amazonaws.com/docs/bsp-archive/BLR/39-7.pdf

..and find the article called "Static Frequency-Generators For Ringing Power". The term "static" in this context means "no moving parts", as would be the case with a motor-driving-a-generator approach to frequency shifting. This particular design appears to be a ferroresonant design (all passive components; transformers + caps) similar to the TelLabs 8101 schematic I posted earlier in this thread.

There does seem to be a path of revisions that lead to the very compact 118a 30Hz frequency generator (aka. ring generator) we're used to seeing in 551a/b/c shoebox KSUs. The procession I'm familiar with so far is: 107b -> ??? -> 113a -> 117a -> 118a. The latter three were "potted" in a block of plastic, the 107b was (apparently) just a couple of large donut-like wound wires in a partially open metal case with a lot of exposed wiring, presumably to let one configure different frequencies, due to the numerous transformer taps available. In the potted units, the frequency is "fixed" and not adjustable.

Here's pics of the various dedicated ring generators that I've been able to find so far; these pics from worthpoint's archive of previous ebay sales:

117a (30Hz):
[Linked Image from seriss.com]

113a (30Hz):
[Linked Image from seriss.com]

107b (20Hz):
[Linked Image from seriss.com]

I have myself a 118a and a 117a, and I /think/ I might have a 113a (can't remember). I can't find much other info on the 107b, such as if it is indeed "configurable" for different frequency outputs.

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Buy/Sell - List your inventory and sell it or buy

Re: Looking for TIE KSU Andyreed 04/18/24 06:37 PM

Well, so far I’ve gotten close. Kevin, C5Z, knows the whereabouts of a TCX-128 system. I guess you could call it the evolution of the 2260. He’s going to help coordinate that for me and I greatly appreciate it.

I found the power supply for the 2260 but no KSU so far. I’ve also found a TC-12 KSU (as far as I can tell it’s essentially a 1236 but uses 2 pairs?), but no power supply for it. It looks like it may be compatible with the 2260’s power supply but can’t tell for sure. Power specs in the manual aren’t detailed enough for me to tell.

So, still looking for an 820/1236/2260 if anyone runs across one. And in the meantime I look forward to getting the TCX-128 running.

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Re: Revive a OS7070 Toner 04/17/24 07:42 PM

VERY old thread - locking.

6 2,982 Read More

Re: OfficeServ 7030 stuck on boot Toner 04/17/24 07:41 PM

Old thread - it is now locked.

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Re: IPO Manager Toner 04/17/24 06:47 PM

I've uploaded it to the Avaya Manuals section: https://atcomsystems.ca/forum/ubbth...ya-ip-office-software-r8-1-95#Post646240

You should be able to do a 'trial' subscription for $1 and cancel within the first 7 days: https://sundance-communications.com/forum/ubbthreads.php/ubb/subscription/id/16

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General Telephone & Systems Information

Re: SV9100 and Baum's Act programming newtecky 04/16/24 09:24 PM

Originally Posted by teldata1

I thought Baums law was to get the location i.e. room number
Which would have to be done with a E911 Sip Trunk from what I understand

Lots of programming on both ends, the NEC and the provider

A lot of the hosted companies are throwing this into the mix and people don’t think twice. They just go with the hosted product if they have any money.

Seems like a ridiculous law to me. Everyone has a cell phone the NEC can tell you where the call was made.

Obviously, it would apply in certain circumstances

RAY BAUM’s Act requires that all 911 calls must have a “dispatchable location” which means having information for emergency responders to find the exact location of a person who has dialed 911. In a standard office with a reception, I don't think there is much that needs to be done, expecially if the PBX notifies the reception about who dialed 911. In larger locations or some specific circumstances (as you mentioned) it would make sense to use multiple e911 numbers for specific location information.

We had 2 offices that shared the same PRI. We worked with the carrier to send 2 different e911 numbers with the correct address depending on which building the extensions were located.

Our company is doing nurse care facilites with phones in every rooms. With a hosted system we are now able to provide a DID to every internal extensions, and register every phone number with with a room number along with the physical address for 911. The nurses also get notified if someone dials 911, just like most on premisse PBXs already do as well.

The main issue with cell phones is that there is no location information and I don't beleive that they are routed to a local 911 dispatch center. In a panic, people may not be able to rememeber the address of their current address. Also if the call gets cut off before they can tell the address to the dispatcher.

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Re: Oddball modular connectors RJ45? DonaldR 04/11/24 11:52 PM

If the information you found is from the typewriterdatabase, that is the information I recently shared.

I thought it might be a standard alternate type connector rather than a "proprietary designed" which IBM seems to love so much.

I can see why it would require the key. You wouldn't want someone plugging a 10 Base-T modular connector into the back of the IBM 85/95 Electronic Typewriter, or the 6731. Who knows what might happen.... Bzzzzzz *POOF!*

Things I didn't know about GRANDSTREAM!! Carl Navarro 04/06/24 01:16 AM

I picked up some Grandstream material in the last week and my surprise began when I couldn't register the secondary stuff to my Cloud account. It appears that they addressed this issue last year. https://www.grandstream.com/online-marketplace-warranty-limitations-policy-page

Oops. I suppose it's fair, but GS doesn't want any of the product that you can administer in the cloud to be purchased or resold on the secondary market.

Meanwhile, I have a couple of gray systems and 10 or so phones of questionable heritage. :-( Time to figure out a workaround...

Carl

EDIT: After wailing and gnashing of teeth and texting Grandstream, I am now able to log into my cloud account and add this unit to my systems. The seller (Phillips Communications) on Ebay contacted who he bought it from and they released my new system back into the pool. Now it's mine. It's the first time they have had to deal with the 6300 series systems.

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Re: SV9100 CCIS Issues erniejoey 04/05/24 07:31 PM

FYI...The network engineers ran Wireshark with call examples. The network engineers had me reboot both SV9100's and after that it works fine now. The network engineers said that when they installed their new equipment sometimes the MAC Address's do not release from the NEC equipment. Never seen that before.

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IPO R11.1.3.1.0 DTMF Issue with J1xx phones Toner 04/05/24 04:51 PM

Hi all,

FYI and for our own reference we've found what appears to be a very specific DTMF bug with R11.1.3 and J1xx phones (it doesn't affect 9608 phones). Here's the rundown:

A call that is placed which has an immediate shortcode match results in the IPO telling the J1xx phones to use RFC2833 for DTMF. In this example the phone uses it's redial button to place a call:

Code

2024-04-04T17:41:01   56533469mS CMExtnEvt:    v=0 State, new=Dialling  old=Idle,0,0,80102 AtcomJ1xx
2024-04-04T17:41:01   56533469mS CMTARGET:     0a0597eb30024522 866.805455138.0 17731 80102 AtcomJ1xx.0: LOOKUP CALL ROUTE: GID=0 type=100 called_party=9055551234 sub= calling=8010229 calling_sub= dir=out complete=1 ses=0
2024-04-04T17:41:01   56533469mS CMTARGET:     0a0597eb30024522 866.805455138.0 17731 80102 AtcomJ1xx.0: ADD TARGET (N): number=9058299444 type=100 depth=1 nobar=1 setorig=1 ses=0
2024-04-04T17:41:01   56533470mS CMTARGET:     0a0597eb30024522 866.805455138.0 17731 80102 AtcomJ1xx.0: DEF SC: 9055551234 0  sc=type=Dial code=?, num=.s15875551234
2024-04-04T17:41:01   56533470mS CMTARGET:     0a0597eb30024522 866.805455138.0 17731 80102 AtcomJ1xx.0: INITIAL TARGETING SUCCEEDED
2024-04-04T17:41:01   56533470mS CMTARGET:     0a0597eb30024522 866.805455138.0 17731 80102 AtcomJ1xx.0: GetNoAnswerTimer:20
2024-04-04T17:41:01   56533470mS CMExtnEvt:    v=0 State, new=Proceeding  old=Dialling,0,0,80102 AtcomJ1xx

First, the IPO placed the call over the SIP trunk. It then sends an INVITE to the J1xx phone (I know, this seems backwards but it's how CCMS signaling seems to work)

Code

2024-04-04T17:41:01   56533757mS SIP Tx: TLS 10.0.0.1:5061 -> 10.0.0.2:5429
                    INVITE sip:[email protected]:5429;transport=tls SIP/2.0
                    v: SIP/2.0/TLS 10.0.0.1:5061;rport;branch=z9hG4bKe81d753a9840e4a9997cda7d166df659
                    f: <sip:[email protected]>;tag=5a4531af994bfd80
                    t: <sip:[email protected]>;tag=660e61bc532561211k6s6l6u1g3kd4n1n415573_F8010229
                    i: 1_660e61bc-4833d3c75u26o3h2h56q331zi4w1u_I8010229
                    CSeq: 574 INVITE
                    m: <sip:[email protected]:5061;transport=tls>
                    Max-Forwards: 70
                    Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
                    User-Agent: IP Office 11.1.3.1.0 build 34
                    c: application/sdp
                    l: 203
                    
                    v=0
                    o=UserA 1563834215 396372004 IN IP4 10.0.0.1
                    s=Session SDP
                    c=IN IP4 10.0.0.1
                    t=0 0
                    m=audio 50700 RTP/AVP 0 101
                    a=rtpmap:0 PCMU/8000
                    a=rtpmap:101 telephone-event/8000
                    a=fmtp:101 0-15

You can see that RFC2833 is specified with the line "a=rtpmap:101 telephone-event/8000"

Now a call to a 10 digit number where there is no specific shortcode match and we have to wait for the 4 second timeout:

Code

2024-04-04T17:40:40   56511104mS CMExtnEvt:    v=(null) State, new=Idle  old=Idle,0,0,8010229: Digit Key Pressed 4
2024-04-04T17:40:40   56511105mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: Setting Hard Timer 4000
2024-04-04T17:40:40   56511105mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: LOOKUP CALL ROUTE: GID=0 type=100 called_party=9055551234 sub= calling=8010229 calling_sub= dir=out complete=0 ses=0
2024-04-04T17:40:40   56511105mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: ADD TARGET (N): number=90555512344 type=100 depth=1 nobar=1 setorig=1 ses=0

(4 seconds later)
2024-04-04T17:40:43   56515105mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: TimerExpired cause=CMTCDelayedProcessing
2024-04-04T17:40:43   56515105mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: LOOKUP CALL ROUTE: GID=0 type=100 called_party=9055551234 sub= calling=8010229 calling_sub= dir=out complete=1 ses=0
2024-04-04T17:40:43   56515105mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: ADD TARGET (N): number=9055551234 type=100 depth=1 nobar=1 setorig=1 ses=0
2024-04-04T17:40:43   56515105mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: DEF SC: 9055551234 0  sc=type=Dial code=?, num=.s15875551234
2024-04-04T17:40:43   56515106mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: INITIAL TARGETING SUCCEEDED
2024-04-04T17:40:43   56515106mS CMTARGET:     0a0597eb30024509 866.805455113.0 17724 80102 AtcomJ1xx.0: GetNoAnswerTimer:20
2024-04-04T17:40:43   56515106mS CMExtnEvt:    v=0 State, new=Proceeding  old=Dialling,0,0,80102 AtcomJ1xx

This time the IPO starts with an INVITE to the J1xx phone but is missing the rFC2833 line and therefore we would expect Inband DTMF.

Code

2024-04-04T17:40:43   56515106mS SIP Tx: TLS 10.0.0.1:5061 -> 10.0.0.2:5429
                    INVITE sip:[email protected]:5429;transport=tls SIP/2.0
                    v: SIP/2.0/TLS 10.0.0.1:5061;rport;branch=z9hG4bK4f167ffffdfbb2dd55f6bc0679c87cea
                    f: <sip:[email protected]>;tag=5a4531af994bfd80
                    t: <sip:[email protected]>;tag=660e61bc532561211k6s6l6u1g3kd4n1n415573_F8010229
                    i: 1_660e61bc-4833d3c75u26o3h2h56q331zi4w1u_I8010229
                    CSeq: 562 INVITE
                    m: <sip:[email protected]:5061;transport=tls>
                    Max-Forwards: 70
                    Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
                    User-Agent: IP Office 11.1.3.1.0 build 34
                    c: application/sdp
                    l: 121
                    
                    v=0
                    o=UserA 1563834215 396372001 IN IP4 10.0.0.1
                    s=Session SDP
                    c=IN IP4 10.0.0.1
                    t=0 0
                    m=audio 0 RTP/AVP 0

The IPO then places the call over the SIP trunk and specifies RFC2833.

Shortly afterward, the J1xx responds with a 200 OK that does not contain the RFC2833 line.

A capture of the RTP packets from the J1xx to the IPO proves the DTMF is missing in both methods - RFC2833 and Inband.

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Toshiba Telephones & Systems

Re: Upgrade Samsung OS 7030 to ver 5.03 pvj 04/04/24 03:31 AM

Do you have the 4.93 upgrade procedure document? You can use file control to upload the 5.03 file to the system.

A quick setup , really not.Every system is programmed depending on how a customer wants it to work. You can default the system to start from scratch.

1 166 Read More

Re: Where would I find eManager for a 670? Toner 04/02/24 04:37 PM

Private message sent.

1 163 Read More