In the back there is one big Norstar box, and then a smaller, flattish, gray box. It says "StarTalk Flash". Inside it there is a cartridge, a black cord plugged into the first slot, a white cord with individual wires running into the 2nd and 3rd slot, and a red light. How do I reboot, just unplug the unit and wait 10 minutes?

There is no good documentation on-hand, just some info about how to use voice mail and I have downloaded some things since I've been here. We are a very understaffed struggling company and there's no way anyone is sending me to a training course!