you could play with your remote access packages, cos passwords, and routing services, but I'm thinking you're out of luck. I never managed to get this happy, either, if memory serves. don't know if the mcdn key is still available, but that might be something to try, if you have a budget for it -- I never did spend the money on it. I've replaced 95% of my mics systems these past few years with newer technology (we had about 50 sites on mics at one time).