Originally posted by jacktel: ...the customer will treat phone system like his computer and expect downtime...
But should they HAVE to?
It's like a car that looks wicked cool, and everyone oooh's and ahhh's at it, but sometimes when you hit the brakes your windshield wipers come on, the horn honks, or the entire transmission falls out. Aw heck... it's just a little "downtime."
Stability SHOULD be a MUST.
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