I have never worked with an NVM-2E just intramail. I went on the NEC techsupport website and followed the instructions to connect a laptop to see if I could get a connection and could not. I used hyperterminal and an rs232 cable and I could never get a connection. The customer swears it was working when they brought it down and I just want to eliminate the problem. Since I have never worked on an NVM-2E I want to eliminate user error which is me. The tech site says to use an rs-232 null modem cable. Has anyone ever connected with this cable directly to the voice mail? What is a null modem cable?