Yes, the DX-80 voicemail does run Key Voice's Corporate Office messaging software, so it sets up just like a Small Office Lite, Star, Debut, etc. You just don't need to run First Time Setup. When programmed correctly, the DX-80 voicemail does just fine. Choosing a 3 digit extension at ANY routing box should transfer correctly to an extension / mailbox...this itself does not require programming, it is a fundamental feature of the routing box. If it fails then there may be issues in trans.txt file, a bad CF card, or a failing hard drive. There may also be problems in the VM hunt group as well as a multitude of problems in the VM settings. To straighten out the mess, start by asking whether or not they want auto attendant. This will help you re-set up the answer position to either directly to VM or delayed VM answering. If the VM is bad enough, consider re-imaging the CF card and start fresh. Re-record routing boxes 800 and 801, choose appropriate single digit routing if desired, and if not using an operator box set the no digit destination to 821 instead of 888 (operator). When all is set up correctly, no more complaints will arise about the VM.
