To anyone who uses ESI Link. As you know, placing a call from cab 700 to 701 isn't as easy as just pressing hold. I have a few locations that cannot seem to remember how to properly recover the hold over the Esi Link.
Here's my request, give us the ability to give each ESI-Link channel a DSS key if needed. This would allow calls to see a "line" to put onto hold.
Right now I have a site who I'm asking them to place all ESI-Link calls on Exclusive hold (If it's an Intercom Call). If they don't do this, then they are not able to recover the call.
However this exclusive hold function seems to be too much of a challenge for them.
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