A heads up for other UC users.

I ran into an issue this last weekend with a 911 hangup call. Seems at one of the locations, someone mistakenly dailed 911 and hung up. Well the 911 op got the CLID for our main admin office that was closed and empty at the time.

Turns out the config was not setup to list the outgoing CLID programmed into the system when only 911 was called.

So check your programming to see that both dial patterns for 911, (9911 and 911) point to your outgoing translation rule. Should save the hassle of having the Police and Fire dept show up to an empty building since no one answered the return call.

Brian