Does your employer know what OSHA stands for?
Has your employer issued you, and trained you on, a B-Voltage tester, or equivalent?
Are you a union member?
You can be killed by the situation you describe. You need to stop now, report it, and stay away from those pedestals until your employer sends someone qualified to deal with it (meaning, an OSP engineer who knows how to dial the emergency number for his counterpart at the local electrical utility).
There is a neutral, or a capacitor bank, that's faulty, neither of which should you be required to detect, analyze, test, or remedy.
Been there, done that, survived, and got the T shirt. Good luck and stay safe.
