Okay, old post revival. I have this same problem. I have tried removing the emanager and parser and reinstalling, but no good.

Strange thign is that this was already installed on a couple of computers that I use for our system and all of a sudden, neither works. Not sure if maybe a windows update did something or what.

I actually need a version for Windows 7, but have not seen that yet.

any ideas?

Thanks.
Scott