I don't know if it's being control hungry or just not trusting the field techs. I have, on several occasions, requested that the system programmer include such features as system and module reset, change day/night/holiday, move SW to slot 1 and view system reports. This would free up a lot of their techs time doing mundane tasks that can be done with other systems and leave their techs to do the real problem tasks.

It would be nice if someone at ESI corporate would try and talk with their dealers and explain why such small requests can't be accommodated. I understand that the system was built with a terminal emulator in mind and the system programmer was one of those "whiz bang" idiot proof GUIs that companies release to make programming "easier." I am fine with Procom or Hyperterminal as an emulator into the system. We have done it for years on Mitel. If they would allow reasonable access to system functions as mentioned, we all would be a lot happier.

Rcaman

Americom, Inc.
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