atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya G650 MoH Port Question

Hello Yall,
I have a client who has an Avaya G650 phone system. She is using a Lucent KS23395L4 audio adapter between the MoH player and the 110 punch down block. So the RCA cord comes out of the MoH player, goes into the KS-23395L4, the two wires come out of this adapter and punch down on the 110 block. The problem is they are playing Silence on Hold. The message is loaded onto the MoH player, the light is steady green, and the volume is all the way up.

Is this the only way to connect an MoH player to this phone system? What are some of the possible causes for this silence on hold issue?

Thank you