In the TOL Config --> Device Management settings check that CID is installed.

In the Iwatsu, check 4.71.14 and make sure that it's set to CID/ANI, or something other than NONE or just TRUNK.

If not there, I'm with JBean and it's time to call ESNA.


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix