I work at a veterinary hospital and recently we moved offices around and people were getting new extension numbers. I attempted to reprogram dss keys to help everyone page the right people (eg one Dr. used to have ext 105, new room has ext 124). When i began reprogramming one of the phones, we ran into issues.

First, I cant seem to find out how to program dss into second levels (shift + programmed key).

Second, I must have hit a key on accident because ever since reprogramming the dss shortcuts, the phones intercom function doesnt work properly. When he is intercommed, name of person calling appears on top but phone does not ring and he cannot talk to the person until he picks up the handset.

Finally, using the query function i found that his paging buttons are programmed properly (i compared working phone vs messed up phone, programmed exactly the same), yet when you click on his designated paging buttons, nothing happens.