So, to update the saga... They did actually send me a new device. It came today, in the midst of me redoing my backboard. I swapped it out for the new one. Fortunately I had gotten far enough along to have the partner back together and wired in. I plunked the gizmo in place of the old one and..... big let down. It does the same thing. They must have the account provisioned wrong or something as opposed to a setting specific to the device. Back to India.
