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Joined: May 2009
Posts: 1,198
Member
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Member
Joined: May 2009
Posts: 1,198 |
You don’t have a lot of options. Once the calls are in queue they will stay there until answered, the caller decides to hang up or the recall timer expires.
You could use a STAR application for the hunt group announcement station, set to play a greeting when the announcement timer expires. However, if the caller decides to stay on the line, the call will remain in queue.
The real solution is no one goes home until all calls in queue are answered.
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