The issue is that Time Warner (TW) will not allow a number to be sent out that is not on the native PRI. My company has been working with them for a long time now to resolve the issue which they report only happens on Mitel systems. We know this to not be true. TW requires RNIE tagging to prevent spoofing of calls but this also breaks re-propagation of the original CID. We have bee able to over come this with ALL of the other carriers we deal with accept TW. Please express this to the TW folks so we can break this chain of finger pointing. It is a setting in the Cisco IAD that they refuse to change. I know of only 2 systems that provide RNIE tagging. Cisco (duh it is a Cisco IAD Router), and Shoretel. I am sure there are others but I don't know them. The test is simple. FWD an extension to the PSTN and send out the original CID. TW will fail this call every time. This issue has been a deal breaker for customers that want to use TW. Educate your customer and tell them TW is the bad guy here and to not go with their service. STOP THE MADNESS!!
Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
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