Sorry if I did not explained it well, the phone jacks that are in the building are mostly mounted on a wall but very close to the floor or near an outlet. When the cleaning crew is working they plug into the outlet near the jack then clean and move on usually entangling the phone cord near the outlet. In addition they use the motorize floor cleaners and have so far ripped out four jacks. My complaints fall on deaf ears and it was made clear that no one really cares except for me to keep the phones working. I get it it stinks, but I need this job so I will do what I can.