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Joined: Apr 2016
Posts: 45
Member
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OP
Member
Joined: Apr 2016
Posts: 45 |
You misunderstand my problem. I don't have a problem setting up the software to monitor either system.
My problem is solely with ESIlink calls. The software properly reports all other calls.
Example: If I call into the 900, and transfer the call to another extension on the 900, both the line detail reports and teh extension detail report show that transfer. But if I call into the 900 and transfer that call to an extension on the ESIlinked 600, there is no record of the transfer.
The same thing happens if I reverse it, call into the 600 and transfer to the 900.
There is also no record in the extension detail report of Site to Site calls (ie: Extension on the 600 to extension on the 900), though there is a filter in the data screen for these calls.
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