thank you for responding you nailed this with my limited information i provided, yes we have a few things going, the defult greeting is correct. how do i change defult greeting to a gretting i want it to say?

We have Stratagy ES voicemail system looks like it uses defult_name 990

we have DID to multiple call group

you are correct there is not a voice mail setup on 8193

I am looking for MOH instead of ringback tone now.

sorry about my lack of knowledge this was kinda just handed to me to figure out.


Equipment Type: CIX670 : B--U Equipment Type: CIX40A2 : GCTU2