SO, to use CLIP, the call has to pass through ARS. It wasn't working because I was using a G-CO button, which was bypassing ARS. I had to use either a loop key or dial from intercom. This place has Centrex, so they had to dial 9 twice (we're porting to a PRI, this is initial testing). I thought ARS would have taken over the 9. To access the PRI in the remote system they still have to dial 9 twice. The first 9 seems to tell the system that you're interested in making an outside call, and the second 9 triggers ARS. If we use just one 9, the system routes to the POTS TG...even with ARS turned on, WTH ?!? Can I just leave the Leading Digit field blank, and will that cause ARS to look at everything or ignore everything?