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Joined: Feb 2005
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Member
Joined: Feb 2005
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lol, I have had a number of those calls in my years.
Typically if a set was allowed to use F86 in the first place then there must have been a music source attached and Background Music turned on.
I would call the client and see if you get silence when on hold, then either check why the music stopped working and/or change On Hold to Tones and Background Music Off.
Silence is...silent.
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