Ceez,

The issue with deleting messages without listening to them is what if it's a customer call and you delete it and the information doesn't get forwarded to someone? Maybe it's an important vendor call? I only delete the girlfriend/boyfriend type calls.

Also, I removed the mailbox for the station while no one is stationed there. You help to avoid any type of fraud to an unattended mailbox. Then when someone new comes in, they get a new/clean mailbox and they can record their name and greeting and change their password.

Go to Avaya.com and look for training on Avaya Systems. You can do some of the training via CD Rom, in person or maybe via the Internet.

To Succeed in life, you need three things: a wishbone, a backbone and a funnybone. ..Reba McEntire