I have a P ACS R3.0.3 that has worked well for years. Recently the system was shut off for a move to a new location and when it was powered up again it seems that the settings were all reset to factory defaults.

After many hours of reading the manual and programming I have gotten back to 90% of where I was before the move.

The problem I can't seem to resolve is that voice mail does not pick up at extensions. When somebody calls in the AA picks up fine. If you enter an extension you get transferred to the correct phone but if nobody picks up it will ring until you hang up.

The mailboxes are still there. You can log into them and old voice mails are still there. I made sure they were assigned to the extensions and they are. I have even tried reinitializing a mailbox and that did not work.

I setup a do not disturb button on a couple of phones and when that is enables and you call that extension a message says "That extension is not available. To call another extension press x8 or wait to be transfer to the receptionist".


Another little problem I have is that when an outside call comes in every phone connected to the system rings once. This originally started when we installed an expansion for more line. Only the lines on the expansion would do this. Now all the lines are doing this and I can tell if I don’t get that problem fix I will end up going crazy in a year or two.


Any help is greatly appreciated.