Hey guys, I have a customer who has trouble dialling 1-800 numbers. This problem just started happening when one of their trunk providers stopped providing 1-800 access. I have now routed calls thru another T-1 which has 1-800 access, yet when dialling over that trunk group, I get the message "you have dialled a number to which long distance charges apply, please dial the digit 1 and then your number". This makes no sense to me, as I am using the same ars entry, just changed route-patterns. Below is a list trace if it helps. BTW I already tried inserting a 1 in the route-pattern to no success.


13:18:16 term station 45 cid 0x1b4e
13:18:16 dial 918008722881 route:PREFIX|FNPA|ARS
13:18:16 term trunk-group 2 cid 0x1b4e
13:18:16 dial 918008722881 route:PREFIX|FNPA|ARS
13:18:16 route-pattern 4 preference 1 cid 0x1b4e
13:18:16 seize trunk-group 2 member 21 cid 0x1b4e
13:18:16 Calling Number & Name NO-CPNumber NO-CPName
13:18:16 Proceed trunk-group 2 member 21 cid 0x1b4e
13:18:20 idle trunk-group 2 member 1 cid 0x1b4e