I would agree with you about the callers with CID blocked, except that the correct information shows in the call monitor and system status active call information. It shows as "external" on the agents phones. I have added LONGER_NAMES to the NoUser to allow all information to be displayed in the CID field, just incase the information is too long for the CID field. I checked the channel configuration and they appear to be allocated for PRI. I just think this is funny that is happened when the system was upgraded. We were told not to get f/w v.4.0 as is was "flakey". So we went from v.3.x to 4.1. Thanks again for any help and assistance you can give.