atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX 200

I picked up a new customer recently with 3 hotels and thought I could ease my way into any hardware and programming issues but that changed today. I have a SX200 w/ 6 bothway loop start lines when you dial 9 it will grab 1stcall, trunk 1, 2nd call trunk 2 then 3 but on the 4 call after you dial 9 and the number it takes about 90secs. for the switch to grab trunk 4 and complete the call.So if you don't wait the 90secs for the call to complete the next call trys to access the 4th trunk so nobody can complete a call untill the switch completes a call on trunk 4. Hope that wasen't too long an explanation. Also the LS/GS card # 9109-011-001-SA handle CLID? Thanks for any help you can provide.

normally the 90 sec or whatever timeout is due to a bad trunk or trunk port. The system will try to seize the line and will wait for the timeout before trying the next line available in the Trunk Group. Only a CLASS trunk card (8 Port) or a SPine Trunk Module will handle CLID unless it's an ICP and the trunks are LS and connected to the the onboard ASU.

I agree that you've got a bad trunk! Best way to troubleshoot is to do a direct trunk access on each trunk, from the console. If you can't grab the trunks manually, the ARS will never be able to grab them automatically!

Or simply busy out trunk 4 and see if the problem goes away.

Hi. I have two hotels with sx-200s. I have read some forums regarding setting up sx200 pbx and asterisk. What I would like to do is use our existing pbx and its features and connect asterisk and use a voip provider and cancel our current provider. DO i need to connect these using a t1 or an fxs / fxo? Will it be as simple as making these connections and configuring asterisk, or will I need to make some configurations in the sx200?

Thank you

Sorry for the delay responding. What I've found out is 3 lines were dropped at the cutover so I busied them out at the console. I need to remove them from the dial 9 trunk group. Where can I get a good PDF manual? Also would that manual apply to the SX200MX for what I'm trying to do? Thanks

Is this a homework project? You replace whatever the proerties had with the same equipment. The asterisk box is overkill. If you don't know the difference between FXS and FXO, you probably shouldn't even attempt to do this at all.

Just a thought.

Carl

So as not to be mean, a CO trunk connects to an FXS on the serving facility and you only have to touch the PBX if you need to convert it to loop start if you insist on the stupid asterisk box without ground start capabilities.

DO i need to connect these using a t1 or an fxs / fxo?
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Not to step on Carl's toes, but there are several questions that your question raises. First what SX200 are you referring to. Analog, Digital, Light, ML/EL, ICP?
Why do you think inserting an Asterisk will help? (Voip provides CHEAP communications right now, but the GOVERNMENT WILL find a way to TAX it, eventually)
You will need a high level of QOS in order to have decent communications. And at some point, you will have to get back on the legacy phone network to communicate with the end point.
As Carl asked, 'is this a homework project?'. This is NOT a 'do it yourself' project. I've been involved in the turn-up of a company using Asterisk to extend the lifetime of older Mitel systems and provide some of the bells and whistles that weren't around when they were current supported systems, and I'm here to tell you, it hasn't been fun! I'm certified on a wide range of Mitel from SX10 through Lite19 and partners are Asterisk pros. The only reason I agreed to get involved is that I'm retired and needed a challenge. We are now in discussions with a 'COLO' regarding a merger that will greatly enhance our ability to do what we are doing.

To quote an assortment of TV shows, 'Don't try this at home!'.

And please, from now on, start a new topic unless you are adding to a topic on the same subject. No extra charge (still free ) and you'll get better results. By the same token, don't drag up an old topic that is on your subject. Rule of thumb, if no one has posted on a topic in 2 weeks, it's probably time to start a fresh one, if you can't find the answer doing a search of the subject here.

For a manual, try the "manuals" button at the top of this page.

For the trunks, delete them from form 16. Make sure you delete the right trunks. If you aren't sure, it's worth the money to have a qualified tech go onsite.

It is a learning project but it is also for an actual business.

{You replace whatever the proerties had with the same equipment}

I dont know what you mean.

{Analog, Digital, Light, ML/EL, ICP?}

It is not an the ICP; I dont know what it is (we have regular analog lines). I want to switch service from our current phone company to voip. The reason I mentioned the asterisk box was because I reasoned I can use this to connect to a sip provider.


{And please, from now on, start a new topic unless you are adding to a topic on the same subject. No extra charge (still free [Smile] ) and you'll get better results. By the same token, don't drag up an old topic that is on your subject.}

Noted.

Does the console have a LCD display? If not it is an SX200 analog.

If it DOES have a console with a LCD display;

Is the control unit approximately the size of a washing machine, or even 2 washing machines side by side? That is an SX200 Digital.

Does it have 2 or more cabinets that look like computer cabinets? That is an SX200 Light.

Does it have 1 or more cabinets that look vaguely like microwave cabinets. That is an SX200 ML/EL.

That will get us started.

"You replace whatever the properties had with the same equipment"

I believe he means use the same make/model of equipment in both properties for commonality and ease of maintenance.

No, I mean the properties probably have either loop or ground start trunks, not T1. If that's the case, an ATA (Arris, Motorola, etc.) brings 2-wire tip and ring trunks into the PBX. In today's climate of cheap trunks and immediate ring, you can convert the PBX to loop start and just reprogram trunking to prevent glare.

Carl

Ahhh, "I see", said the blind carpenter as he picked up the hammer and saw.

An ATA, okay.

There isn't an lcd display. It likes like a toaster oven.

thanks for pointing me in the right direction

Your toaster oven has a series of card with black faces and either blue or white letters on the cards with designations like ONS and DLC or whatever (geeze I'm not going out to the warehouse at 4am to look). One of the csrds, like in slot 9 or 10 is the processor card with the letters ML or EL III.

Now, go back and tell us that you don't have an LCD console again or, maybe the toaster oven says SX-100 and the cards have 9110 part numbers on it? A 200 analog box has 8 line per station, 4 lines per trunk and the cards have black, blue, green, red, yellow, and orange tabs that fit in slots number 1-20. a 200 ML/EL has 12 lines per station card and 6 lines per trunk card and slots number 1-8 with the Bay control card in 9 and the processor in 10 or 11 or some such. The SX-200 analog has a black/brown console with LED's and the 200 ML/EL has a white console with LCD's.

Either way, it sounds like you have analog trunks and they interface to 2-wire t&r trunking.

The ML/EL actually has 14(?) slots and the processor (9109-610-XXX) is in 14(?) just to the left of the Power supply.

And the ML/EL cabinet has a translucent plastic panel in it for most of the face, but the SX100 has an all metal front door.

Okay, hold on, ejamnadas.

When you say that there's not an LCD display, LH and CN were not talking about on the part that looks like a toaster oven.

Somewhere, probably near the Front Desk, there's a "master telephone" that is called a "console." It may say "Superset 1000" or something like that on it. If THAT has a LCD display, that's what LH meant.

And getting back to your original question, yes, there's configuration that you'll need to do in the SX200.

It would be very much worthwhile to have a Mitel dealer come out and help you with this project. It'll cost you some money for the service, but it'll save you money in downtime and emergency call-outs.