atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems DID's not going to mailbox

Prime set on target lines is set to none(I think that's what I finally left it at). Also when a call is transfered to a station, it goes to the main greeting instead of the mailbox.

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Bound to cover,
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if you don't have a lot of phones, make sure the prime set of the target line is the same as the extension of the target line. Sounds like your DRT overflow is acting up. What are the rings to voice mail set for?

Thanks everyone! I'll check my target line assignments & my fwd timing first thing Monday morning.

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Bound to cover,
just a little more ground.

set the prime set for the target lines to the same set you have the vm box at.

First of all I would like to know what the s/w level of the application module (NAM)maybe its not compatible .In my opinion I think the NAM its not compatible and required a s/w patch that you can load to the NAM thru the Floppy or remotely thru the NVM.

What's the easiest way to determine the SW level of the NAM?

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Bound to cover,
just a little more ground.

Once you log in as administrator, 1020000(or whatever you choosed)and you see mailbx ,AA ,and other dials 9, it will display the s/w version.

[This message has been edited by samh (edited November 01, 2004).]

My KSU displays, SP: 30BKG00 NAT
MY NAM displays, NVM 4.0.0.4C
Thanks for the help.

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Bound to cover,
just a little more ground.

That’s confirm my thoughts, you will need an upgrade or a patch to your Voice mail, and for your information your system s/w its a buggy Mics 5.0 s/w version and you will have trouble with it .one of the problems that you can't make the line supervised when you do so the line will become inactive and you will need that feature in order to avoid a hang up messages in the VM.That’s my opinion I hope that helps

Good Luck

Do you possibly have that patch Sam?

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Bound to cover,
just a little more ground.