atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems DID's not going to mailbox

I have a MICS 5.0 w/ a NAM II. Internal calls go to user mailbox just fine, but DID's go to main AA greeting. What am I missing?

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make sure the expected DID digits are assigned to a target line and then under terminals and sets, the target line is set to ring on the appropriate extension.

target lines start at line 145 (I think)

I have assigned target lines & they are set to ring only w/ 2 appearences for each corresponding station. What else can I check?

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These are T-1 DID's, that I'm having issues with.

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you need a software update. who did you buy the system from?

MAKE SURE THE LINE IS NOT SET TO ANSWER IN THE NAM

XXXXXXXX XXXXXXXX.

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[This message has been edited by DrPbx (edited October 30, 2004).]

All lines set to not answer in NAM.

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don't have the target lines set to answer in the NAM.

what's the drt set to for the target lines? or is it called the prime set under target lines?

Prime set on target lines is set to none(I think that's what I finally left it at). Also when a call is transfered to a station, it goes to the main greeting instead of the mailbox.

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if you don't have a lot of phones, make sure the prime set of the target line is the same as the extension of the target line. Sounds like your DRT overflow is acting up. What are the rings to voice mail set for?

Thanks everyone! I'll check my target line assignments & my fwd timing first thing Monday morning.

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set the prime set for the target lines to the same set you have the vm box at.

First of all I would like to know what the s/w level of the application module (NAM)maybe its not compatible .In my opinion I think the NAM its not compatible and required a s/w patch that you can load to the NAM thru the Floppy or remotely thru the NVM.

What's the easiest way to determine the SW level of the NAM?

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Once you log in as administrator, 1020000(or whatever you choosed)and you see mailbx ,AA ,and other dials 9, it will display the s/w version.

[This message has been edited by samh (edited November 01, 2004).]

My KSU displays, SP: 30BKG00 NAT
MY NAM displays, NVM 4.0.0.4C
Thanks for the help.

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That’s confirm my thoughts, you will need an upgrade or a patch to your Voice mail, and for your information your system s/w its a buggy Mics 5.0 s/w version and you will have trouble with it .one of the problems that you can't make the line supervised when you do so the line will become inactive and you will need that feature in order to avoid a hang up messages in the VM.That’s my opinion I hope that helps

Good Luck

Do you possibly have that patch Sam?

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I don't have it personally right now but I can get it. Email me.

Thanks Sam, my boss is e-mailing you now.


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Ok- Thanks for the help. I got the patch needed. I installed it & am still having issues. I'm not too happy w/ the guys who sold me this upgrade, but live & learn.
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[This message has been edited by DrPbx (edited November 01, 2004).]

What issues do you still have ,If you still having the same problem then it has to be the wrong patch,please explain so we can help.....

[This message has been edited by samh (edited November 02, 2004).]

Issue 1, calls transfered to stations go back to main menu instead of mailbox.
Issue 2, DID calls go to main menu instead of mailbox.
Internal calls work properly, they do go to mailbox.

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Then for sure you applied the wrong patch or you did it wrong (I doubt that).

I was told I did the patch wrong. But I took the unit to them(yes,how fortunate I am, a local supplier) & they are doing it for me. I pick the unit up in the morning & will try again.

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You need the "re-direct dn "patch. I could call into it for you and fix the problem no sweat. Look at the bottom of the NAM...Do you see a modem card/? email me back or call me @ 443-549-1057

I actually just got the customer to upgrade to a fiber NAM 4.1, worked like a charm.

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Bound to cover,
just a little more ground.