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Joined: Feb 2006
Posts: 2
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OP
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Joined: Feb 2006
Posts: 2 |
Hi to all!
I am a very low (if any at all) skillset on Nortel. I am the IT guy for a small company, and we have a Norstar with CallPilot as our telephone system. We had it installed by an outside vendor, and now that they are gone I am placed in the role of admin.
We have just discovered that there is an issue with an extension. When dialed internally, it rings on the correct set; however, when it is called from 'outside' it rings on the wrong set. The numbers are close, 4007 & 4097, so I'm thinking (hoping?) something was transposed in setup. Also, the line in question (4007) is going to a PolyComm phone, and is (I think) an analog line.
If this is something that can be corrected in the web tool, please advise.
Thanks in advance.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You will have to go into the call pilot programming either via the web browser interface or through the phone F983 and change the ext for the mailbox. It's probably a typo in that field.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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