atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems MICS 4.1 to 6.1 upgrade

Hey all, I need an answer fairly quick. I am going to upgrade a MICS from 4.1 to 6.1

Customer has a PRI. Will I lose all programming? I tried to obtain the enabler code from KRS but when I gave them the sys ID they could not find it for some reason.

I have been reading up on the upgrade and I swear I have also just been able to power down, pull the old, and insert the new. I swear I have done this to non-PRI systems but its been awhile.


Please advise,

-MO

I did a 4.0 to 6.1mr almost 2 years ago in prep for a nam to cp change. Had everything and did everything by the book. Had to reprogram the entire switch. 100 number DID, 75 sets, local and FTS trunks. No big deal since I installed and maintained it. Had very good programming sheets!! Be prepared. Can't comment on the PRI.

It should be plug and play.

Be aware there are PRI issues with 1st rev of 6.1. Use 6.1MR or go all the way to 7.0. If going to 7.0 you must load 6.1 first though.

Aslo be aware that line/target line numbering will change.

CAUTION: You MUST upgrade your voice mail first.

on the NAM side of things you said it has to be upgraded.

I thought any fiber NAM would work with any MICS?

Know where I can find a compatability chart? Also, how do I know what version the NAM is?

Thanks,

-MO

Not all fibre NAMs are compatible. I think the first fibre NMAs were version 3.0. NAM must be 4.1 to work with MICS 6.1 or higher.

Compatibilty... check the FAQ.

what are the pri issues cause I upgraded a 4.0 to a 6.1. I dont have pri codes so i MUST KEEP SYSTEM PROGRAMMING so I had to remain at 6.1... currently I have no inbound or out bound carriers says everything is A o.k on their end. Any solutions to this would be a great help.

6.1 issues from the tech bulletin

- call park timer on digital trunks.
- T series phones locking up and showing park prefix number on the display (11111111111)
- high number of dropped calls on digital trunks
- Trouble with PRI/T1 trunks from DMS 10 switches

Hi Marlon,

If you go straight to 6.1 from 4.1 without using the upgrade tool, you WILL lose your programming. With the upgrade tool, most of the configuration survives (most of the time). Nothing is guaranteed.

Your biggest issue is the PRI enabler. On most of these upgrades that I have done, the MICS Sys ID changes through the course of the upgrade. I then move the keycode from one system (Sys ID) to the other through KRS. If they don't see your Sys ID, you may have to produce some proof that the customer is entitled to the keycode. It will help if you are the "distributer of record", and if you sold the equipment (NEW from Nortel) originally.

As for the NAM, you can check your software version by logging in through F983, then press "9".

Good Luck!!!

Marty, I've done 4.1 to 6.1 plug and play. You suprised me so I confirmed it is in the manual too. It's pre 4.0 and going to 7.0 that you need the upgrade tool.

That being said with every upgrade there is the possiblity of losing your data.

Got it, I thought I had done a plug and play as well from 4.1 to 6.1 but like you guys say "no guarantee".

Marty, you must have got my message, no I was not the dealer that sold the system to this customer. Nortel was not able to verify sys id with these guys. This customer is now trying to get a hold of the guys that sold them the system six years ago.

With all that, it is out of my hands until they get everything ironed out.

You guys provide good information time and time again here in the Nortel forum.

Thanks,
-MO

Oooops! You're right Marv. The doc has me on some meds that make me a little dizzy :confused: (I'll use that excuse for now). The last thing I want to do is provide information that isn't accurate. Thanks for keeping me in check.

Marlon, I just got your message this morning. I was out sick yesterday, and on a Norstar upgrade Friday afternoon (4.0 to 7.0, did use the upgrade tool for that one ).

Good luck with the other vendor. They aren't the ones mentioned in this link ( https://www.signonsandiego.com/news/business/20060603-9999-1b3nortel.html ) are they? With no record of the Sys ID, you have to wonder.

Nice link... Thats crazy, I have seen alot of pirated software cards out there and im sure alot came out of that place.

I stopped by a place yesterday in NORCAL to pick up a RAD from an online sale. Boy... I have never seen so much Avaya and Nortel stuff under one roof! The guy says they pick up used phones and refurbish to re-sell. Also sells new stuff. Basically, this is a grey market dealer IMO. This is the kinda stuff that just kills the industry. eBay especially bringing prices to damn near rock-bottom. I cant stand the customers that say "well, on eBay I can get it for this much".

Sorry guys, just venting a bit.

There are many many grey market guys out there. I remember the scam (could have been someone else)... received several emails. "send me your CP and I'll turn on all mailboxes and send it back to you" for a couple hundred bucks.

We turned a guy in that was selling pirated copies of Nortel software on eBay. These guys aren't just ripping off Nortel, they're killing Nortel dealers too!

Margins have never been so low just to compete.

Ooops...That was one of my suppliers. Fortunately, we havn't bought any keycodes from them.

Wow, another thing with these grey market dealers and getting key codes. They are basically in with an authorized dealer that is obtaining the keys for them. What it all comes down to is money right?

I got this compatability chart off a web site.

Can't account for it's accuracy, but it's seems pretty thorouh.

MICS Compatibility Chart:
Telephones
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
M7100 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
M7208 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
M7310 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
M7324 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
M7410 Cordless Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
T7100 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
T7208 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
T7316 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
T7406 Cordless Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
C3020 Companion Cordless No No No No No No No No No No
C3050 Companion Cordless No No No No No No No No No No



Analog Terminal Adapters
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
ATA No No No No No No No No No No
Enhanced ATA Yes Yes Yes No No No No No No No
Enhanced ATA2 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes



Caller ID Interfaces
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
CII 6 No No No No No No No No No No
CII 8 No No No No No No No No No No



Norstar Manager
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
Norstar Manager 1 No No No No No No No No No No
Norstar Manager 2 No No No No No No No No No No
Norstar Manager 3 Yes No No No No No No No No No
Norstar Manager 3.1 Yes No No No No No No No No No



Norstar Remote Utilities SW
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
NRU 1.0 - Norstar Mgr 3.2 Yes No No No No No No No No No
NRU 1.0 - Remote Set Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
NRU 2.0-Norstar Mgr 3.3 Yes Yes No No No No No No No No
NRU 2.0-Remote Set Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
NRU 4.0-Norstar Mgr 3.4 Yes Yes No No No No No No No No
NRU 4.0-Remote Set Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes



Station Message Detail Recorder-SMDR
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
SMDR 1 No No No No No No No No No No
SMDR 2 No No No No No No No No No No
SMDR 3 No No No No No No No No No No
SMDR 4 Yes Yes No No No No No No No No
SMDR 5 Yes Yes Yes Yes No No No No No No
SMDR 6 No No Yes Yes Yes Yes Yes Yes Yes Yes



Computer Telephony Adapter-CTA
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
CTA 100 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
CTA 150i Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
CTA 500dm Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
CTA 160 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
CTA 200 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes



Remote Access Devices
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
RAD Yes Yes No No No No No No No No
RAD 2 Yes Yes Yes Yes No No No No No No
FastRAD 2 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes



Voicemail Interface
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
VMI Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes



Integrated Voice Response
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
IVR Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes



Voicemails
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
Startalk A, B & C 2.04L No No No No No No No No No No
Startalk Mini 2.5 No No No No No No No No No No
Startalk Mini 2.6 No No No No No No No No No No
Startalk FLASH 1.36< No No No No No No No No No No
Startalk FLASH 1.44 Yes Yes No No No No No No No No
Startalk FLASH 1.46 Yes Yes No No No No No No No No
Startalk FLASH 1.5 Yes Yes Yes Yes No No No No No No
Startalk FLASH 1.7 Yes Yes Yes Yes No No No No No No
Startalk FLASH 1.9 Yes Yes Yes Yes Yes Yes Yes No No No
Startalk FLASH 2.0 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Norstar Voicemail NAM-Cooper 1.0 No No No No No No No No No No
Norstar Voicemail NAM-Cooper 1.1 Yes No No No No No No No No No
Norstar Voicemail NAM-Cooper 1.2 Yes No No No No No No No No No
Norstar Voicemail NAM-Cooper 1.3 Yes No No No No No No No No No
Norstar Voicemail NAM-Cooper 2.0 Yes Yes No No No No No No No No
Norstar Voicemail NAM-Cooper 2.1 Yes Yes Yes No No No No No No No
Norstar Voicemail NAM-Cooper 3.0 Yes Yes Yes Yes No No No No No No
Norstar Voicemail NAM-Fiber 3.0 Yes Yes Yes Yes No No No No No No
Norstar Voicemail NAM-Fiber 4.0 Yes Yes Yes Yes Yes Yes Yes Yes No No
Norstar Voicemail NAM-Fiber 4.1 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
CallPilot 100 No No No No No Yes Yes Yes Yes Yes
CallPilot 150 No No No No No Yes Yes Yes Yes Yes



ACD Softwares
System Product MICS MICS MICS MICS MICS MICS MICS MICS MICS MICS
Software Version 1.0 1.1 2.0 3.0 4.0 4.1 4.1.1 5.1 6.0 6.1
Minuet ACD 1.0 Yes Yes Yes Yes Yes Yes Yes No No No
Prelude, Cinphony 1&2 ACD-2.0.0.13 Yes No No No No No No No No No
Prelude, Cinphony 1&2 ACD-2.00.15 Yes Yes No No No No No No No No
Prelude, Cinphony 1&2 ACD-2.0.0.18 & .19 Yes Yes Yes No No No No No No No
Prelude, Cinphony 1&2 ACD-3.0 Yes Yes Yes Yes No No No No No No
Prelude, Cinphony 1&2 ACD-3.1 Yes Yes Yes Yes Yes No No No No No
Prelude, Cinphony 1&2 ACD-3.3 Yes Yes Yes Yes Yes Yes Yes No No No
Prelude, Cinphony 1&2 ACD-3.45.006 Yes Yes Yes Yes Yes Yes Yes Yes No No
Prelude, Cinphony 1&2 ACD-3.6 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
CallPilot Basic Call Center No No No No No Yes Yes Yes Yes Yes

well it didn't look like that when I pasted it into the reply field!

Just google: "Nortel compability chart"

That's all I did.

Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you,

You'll find a link to a compatibility chart in the FAQ of this forum