atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CCR Tree Not Functioning

I'm having a problem getting a CCR tree to function w/ our BCM 400(Release 3.5 Build 2.3b). I was able to create a CCR tree that displays a status of "OK" and has no errors when I run a CCR Tree Usage Report. When I assign it to a Greeting Table, however, it doesn't work. The initial greeting is played and then the Auto-Attendant menu plays and the system just hangs waiting for input. I tried using the custom Auto-Attendant menu as well but then that menu replaces the standard one and the same thing happens as far as an indefinite pause. I tried just hitting what would be a option on the CCR tree but keep getting a message that I've entered an invalid extension.

The tree is has a menu node as the home node w/ 4 transfer nodes which all have valid extensions.

I've tried recreating another tree w/ the same settings, but I get the same result. Am I missing something or have I skipped a step?

Is the tree enabled?

Isn't the CCR Tree auto-enabled when you attach it to a Auto-Attendant? When I run a CCR Tree Usage report the tree comes up as enabled but when you check the usage no calls are displayed.

Two things to look at.

Be sure your lines are assigned to same table as the CCR tree. They must all match up.

Line numbering on BCM can be confusing.

I have lines 1-200 set to use the auto-attendant that has this calling tree enabled. The correct auto-attendant plays and you get the right greeting, it's just that the CCR doesn't play. Even if you try to enter in what you know is an option (say 2 for the sales dept) you get an error message stating that you've entered an invalid option.

Don't AA has a Table set up were Tree# would be set to Enable? CCR has to be Enabled in the Tree you are using otherwise it would be set up but would not work.

I have the tree assigned to a AA #2 and that AA is assigned to answer lines 1-200 after 0 rings. The AA picks up and plays the message (I've switched messages just so as to confirm the correct AA is picking up) but the CCR tree that is assigned to it never plays.

There are 4 places in the table setup where a CCR is enabled based on time of day morning, afternoon, evening and non-business. Be sure your times and clock are set correctly.

Are you accessing the CP throught the browser interface (recommended) or through tel interface?

I have the tree set for all 4 times of day. I left the times of day as default seeing as how the AA and tree are intended to play 24/7.

I'm using the web browser to get to the CP.

Sounds like you have all the bases covered.

Latest patches installed?

Might just need a reboot.