atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CCR Tree Not Functioning

Thanks. I actually think I got it working. Rebooted the system and tried it and the tree began to play properly and I was able to transfer properly. I actually was able to get it to work w/o using the touchtone gate(I had to turn it off so that I could directly dial an extension from the main greeting).

The only issue was that it didn't seem to "take" when you hit a choice after the info button returned you to the menu node. But I was able to resolve that by deleting and then recreating the info node. Tried it a few times in the past 15 minutes and it's working as requested. Now I just hope the customer is satisfied.

Just wanted to say thanks to everyone that chimed in!

Glad you got it working.

Me too

Looks like I might have spoken too soon. I did have it working the one night, EU's came in the next morning and disabled the VM as usual. Reactivated it Friday night and looking at the call logs it seems to have been used over the weekend w/o a hitch, but today when you call it goes back to playing the message but the tree not playing. Tried enabling the TT Gate and seeing if that made a difference, same. Rebooted the BCM and it's the same. Guess I'll poke through the event log tomorrow and see if something is escaping me.

Did somebody say CORRUPTION?

You need to patch this thing my friend. In BCM 3.5 patches consist of entire software modules. So, when you do a VMail patch, it replaces the software for that entire module.

Patching the BCM is the first (or next) thing to try, but it still might not fix it. If it doesn't, you're looking at a new harddrive (actually you could reimage the existing one. But, for the time and trouble, a replacement is sometimes a quicker solution).

I know...not what you wanted to hear. I hope the patch works for you.

Good Luck!

That bad huh? The system board was replaced in August, not sure if the hard drive was as well. Where would I go about getting the patches for the 3.5? And would that mean that all the VM and the settings would be lost?

A patch isn't bad at all. So, I really do hope it works for you. You'll need to get the patches from a dealer. Most patches for 3.5 require 2 reboots which happen automatically while the patch runs. The VM messages and configuration will be preserved.

If the patches don't work, then yes, it's that bad. If you need to replace the harddrive, the configuration and messages can be restored from a backup.

As for the corruption itself, do you happen to make configuration changes via the telephone set? Doing so is KNOWN to cause corruption and is NOT supported by Nortel.

Good Luck!

BCMguy,
Do you mean configuration changes to the voicemail through a telephone causes corruption? I've never been able to access voicemail admin through the set. I thought it wasn't possible.

Yes the BCM's can be programmed from a phone. But like BCMguy says - It can cause corruption. So if you don't know how, don't try to learn.
I heard rumors at one time that if you program from a phone it voids the warranty as Nortel has a way to see if that has been done. Never verified that rumor though.

As far as I know all the configurations were done via the web browser. An outside vendor was called in to replace the base system tray over the summer but I believe they did it via the browser as well.