atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM1000 Reset of Admin Password

One of my existing customers went out an purchased (at auction) a BCM1000.

Now, I have been able to go in and see the PBX configuration and that is all good.

Here is the problem. The Administration Password...it definately is not default and I need to change it to default. How can I get this done?

My customer has a MICS 0X32 at this time. I am familiar with the BCM50 (have a few out there) but I have no idea how to get this password reset. The PBX is version 4.

Thanks for any help you can give me...I dont want to lose a customer and I know if I can get into Admin I can handle the system with no problems. I tried calling Nortel, they are no help as I am not a "Partner" and they can't reset the 1000 remotely. I called a "Partner", they wont help and I dont want to lose my client.

How did you see the config with no password? Did you use a web browser or element manager? If it is 4.0 is has been upgraded. You can't default it as far as I can remember. You can order a new hard drive and install it. You will need a Nortel login to be able to retrive the keycodes. Good luck!

I got in with default to see the config but when it comes to administration (programming) I need a different password and it is not the default password. So....I was looking for a way to reset this password. I have even called people to come out to do the job for us and they wont do it because we are not a Nortel "partner". I am willing to pay someone to do it but so far nobody is willing to come to the site and help out.