atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems tvs50

Ever since the time change, my customer's tvs50 is answering on 2 rings, instead of 4 during day time. The time on the 624 is correct, and they went into voice mail and set it's time, but it still answers on 2 rings. I even had them power the VM down for 1 hr, and it still answers on 2 rings. Any ideas?
thanks

eagle, a simple time change isn't going to cause this.
Someone was in the programming.
Are you sure the system is not on nights?
Check the ringing assignments in the TA624.
Make sure the voice mail ports are delayed.
MrG

Mr. Gemini. I thought the same thing, but the customer isn't that familiar with programming, so I don't think they were in there playing around. The last thing I told them to try today was to check the voice mail ports for delayed ringing and make sure they were set to 4 rings in day mode. Is there a way to see what time is set in the tvs50?
thanks

In a round about way....you can log into the system as the System Administrator and check the mode. Or plug a terminal into the box....oops
not from remote :-)

Carl

Eagle, yes, you can call in and when the A/A answers log into either the mesage managers mailbox or the system managers mailbox and follow the prompts to change the time. It will tell you the time that it has.
Although I have never heard of this problem, one of our moderators, (KLD) has had simular problems and has told me that a reset of both systems may clear it.
Power them both down for at least a minute.
Bring the TA624 up 1st then the TVS.
MrG

The customer tried powering them both down for 5 minutes, then powering up the 624, then the VM, and we still have the same problem. I had them check the delayed ringing for jack 15 and 16 (voice mail jacks), and they were set to 10 sec. They changed it to 15 secs, but same problem. It still answers on the second ring.
Help.

Thanks,
Eagle

Are you certain the voicemail ports are 15 & 16 and not 7 & 8 ?
Also make certain no entry was put in 414, 415 and 416 as this is the same as DIL 1-1.
Find out if it was delayed when the called the voicemail on intercom to retrive a message?
Did it go instantly or did it ring a few times?
I'm thinking they may have used a combination of delay ringing in the TA and delay answer on the TVS.
I have no idea how any of this could have changed on it's own other then maybe returning to default, but then again, strange things have been known to happen!
MrG

I don't have any idea how this happened either. It all started on Monday after the time change. I am sure it is port 15, because they dial 115 to access voice mail. I will check on the other fields you mentioned. They aren't familiar with programming at all, so I doubt they were in there fooling around, but you never know.
Thanks again