atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Anyone using SIP trunk w/ TDE?

We've got a couple customers using SIP trunks on TDE100's and it's just come to my attention that the incoming CLID Name isn't working.

We know it's not really a provider issue because we're using the same provider on a number of asterisk systems and the name display is A-OK.

It would appear the TDE doesn't like something in the SIP messages - I'll do a packet capture to confirm all looks good.

Are there any configurable options in the TDE that would relate to this? I don't see much in the truck setup other than the fact that Caller ID is set to "From Header", which should be correct for this provider.

We only get number on our TDE / SIP trunks as well. I ask one of the techs and he told me that we never received Name, but maybe we should explore it a little more.

Wow, I've confirmed with another dealer that they only get number as well. I can't believe this hasn't been fixed! Hopefully a new software version will address the issue - customers will not be happy with number only...

We thought it was the provider and tossed it back to them, but they came back with nothing. If I remember, we will call tech support tomorrow and ask them about it.

I was told this morning that tech support did tell us it was a provider issue. Can only get what they send you............?

Our provider complies with SIP standards and sends the info via the "From Header". Not sure how Panasonic can claim that's a provider issue...

Thats the main reason I've held off on pushing customers to sip trunking there are way to many things that are beyond your control and if sip is all you have for trunking it could make the best system in the world look bad.

I understand, but I will say that ours have been more or lest a beta site for our carrier for about 6 months. They are not registered as a Panasonic SIP approved partner, etc etc. They are what they are, but works out well for incoming DID the way we have it set up.....except we only get # not name.

Then they are less than good ....?

They are good. Not as reliable as copper and from time to time will have quality issues but I think we all expect some of that.....not sure the customer will. My opinion is that it will depend on cost, when/how they will be used to determine the right fit. I'm not ready to give up our copper trunks at this point.