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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
I just want to get them up and running so they can find a new vendor but they aren't up and running are they ? how long have they been without VM and what is that costing ?
Skip
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Serving SW and West central Fl since 1984
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Originally posted by fixing My pc:
Is that a valid summary? You forgot the step called backup.
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Joined: Jan 2008
Posts: 18
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OP
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Joined: Jan 2008
Posts: 18 |
So, the voicemail card has no LED lights on the app1, which leads me to believe it might be bad (per the manual it should light up green, amber or red). The rest of the LEDs light up fine, no errors that I can tell. Does this make it necessary to replace the VM card, or is there a repair utility I can run? Do I need to run the cosession software to do so?
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Hard to know what the issue is without swapping parts. Either bad flash or bad vmp card.
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Joined: Jul 2005
Posts: 1,333
Member
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Member
Joined: Jul 2005
Posts: 1,333 |
Silly question. Is the voicemail card pushed in hard?? I've seen similar problems with cards not being pushed home after a shift..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Dec 2008
Posts: 189
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Member
Joined: Dec 2008
Posts: 189 |
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Joined: Jan 2008
Posts: 18
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OP
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Joined: Jan 2008
Posts: 18 |
I will try re-seating the card. Is it sufficient to put the vm switch into the off position and re-seat or must the entire system by turned off as well?
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Joined: Apr 2007
Posts: 1,439
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Member
Joined: Apr 2007
Posts: 1,439 |
If this is an IPKII then the voicemail will NOT come back up if you power cycle the KSU.
You need to:
1. power down the card: there is a small black slider switch on the front, push it down.
2.Pull the card out of the slot using the small white tab at the top, wait 30-60 seconds.
3. re-insert the VM card.
4. Slide power switch back up, wait 3-7 minutes for boot up.
Just shutting down the card while it's running is a pretty bad idea, and I'm sure you understand that now.
I hope it boots up and is not damaged.
D
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Joined: Jan 2008
Posts: 18
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OP
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Joined: Jan 2008
Posts: 18 |
Thanks for the advice. I will try to pull the card out when I arrive at the office this afternoon and cross my fingers. I know that this is an older system - is there a way to run a repair utility if it is damaged? Or is it a replacement?
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Honestly I think you'll be OK.
Let us know if it doesn't come up.
I have spare parts as do other folks here.
D
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