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Joined: Feb 2004
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I have a phone on a Prostar DCS that even though it is forwarded to the vmail hunt group on fwd-rna-busy, when transfering a call to it, it recalls back to the station that transfered the call everytime.
When you go through the auto attendant, it forwards properly.
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Joined: Sep 2001
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Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Does the phone have DND turned on?
Does the phone have a line apppearance or free call key for the call to appear on?
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Joined: Feb 2004
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The phone has line appearances...The DND is not on.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Is it only 1 phone that does this,others work ok?
Check the forward timer and make sure its set shorter than the transfer recall timer.
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Joined: Feb 2004
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Only one phone. could it be a setting on the voicemail?
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Well what is transferring the call to that phone?Is it the voicemail or is it another station?
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Joined: Feb 2004
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Human transfered from any station to x 340 recalls back to the transfering station.
When dialing that number form the auto attendant, it forwards fine.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
OK
Whats the timer set to in mmc 502 for 340 and whats the timer in mmc501 set to for transfer recall?
Does it recall immediately or is there a delay before it recalls?
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Joined: Feb 2004
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I changed the transfer recall timer to 90 seconds. I do not know what the other timer is set to. Which timer is it?
Chaz
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Joined: Sep 2001
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Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Look in mmc 502 its a no answer timer per station.
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