I am currently running an Executone IDS-84 switch with DVX voicemail. We are running software version 8.2.4.

Ever since our upgrade from 6.0.1 to 8.2.4, we've had an unusual problem. Whenever a user presses a "DSS" key (direct station key) to reach another extension, the system crashes and resets itself. This happens if we try to transfer using this method (TR/CON DSS key) or by pressing the key by itself. It happens on all model phones. It happens on newly programmed keys and phones that have had this key for a long time.

If we dial the extension by dialing the number on the keypad, we have no problems whatsoever.

Any ideas what the problem could be?

Thanks for any help.
J.P.

Life is such a sweet insanity, the more you learn, the less you know.